What helps solve it faster
Which device (iPhone, Mac or Apple Watch), the system version, the Vistempo version (in iPhone Settings; on Mac, open Privacy and data in Settings) and what you expected to happen. If the trouble is between Mac and iPhone, describe what each screen showed and whether the devices were on the same network. A screenshot can help; check what it shows before sending it.
Frequently asked questions
iPhone and Mac aren't showing the same session.
Use compatible app versions on both devices, keep them nearby and check that sync is turned on in Settings on both. Allow Bluetooth and local network access and check the connection to the same Wi-Fi network. If iPhone was force-quit, open it again. History comes together when the devices reconnect; the optional account keeps a backup without syncing sessions between distant devices. If local sync settings are not yet available on Mac, wait for the update that includes them; the timer can be used separately on each device.
The alarm at the end didn't ring.
The iPhone timer uses the system alarm, which needs the Alarms permission. If it was denied, Vistempo falls back to an ordinary notification, which respects the device's silent switch.
The widget is only inviting me to open the app.
That's what it does before it has the day's data. Open Vistempo once and go back to the home screen.
Where is my data?
Your history is stored on each device. If you create the optional account, an encrypted backup is also kept on Vistempo’s server; it is encrypted with a Vistempo key, so the service could technically read it. You can delete the account and the backup in Settings. Details in the privacy policy.
I want to delete everything.
If you created an account, delete it in Settings: this erases the account and backup on the server but keeps your history on your devices. Remove device backups and exported files separately. If you need help removing local records, email the contact above. Deleting the app does not cancel a subscription. See the privacy policy for details.
Suggestions and bugs
Use the same email address to suggest improvements or report a problem. Describe what you tried to do, what happened and what you expected.